Privacy Policy

1. What this policy covers

This policy explains what The Testing Agency LLC does with personal information collected through the-testing-agency.com, info.the-testing-agency.com, our forms, our email, and our phone and text line.

Our Site Terms govern your use of the site itself. The $5,000 giveaway has its own Giveaway Privacy Notice, and for information collected through that registration, the giveaway notice controls wherever the two say different things.

2. Who we are

The Testing Agency LLC, 2108 N St Ste N, Sacramento, CA 95816, United States. Email [email protected] or call (415) 200-3755. We are the business responsible for the information described here.

We sell business to business, to restoration, mitigation, and property services companies in California and Nevada. The site is not aimed at consumers or children.

3. What you give us

• Who you are. Name, company name, job title, email address, phone number.
• The job. Property address, what needs testing, claim or file numbers, dates, access details, photos, and anything else you send with a submission.
• What you write to us. The content of your emails, texts, form messages, and voicemails, and our replies.
• Billing details. Company billing contact and payment records. Card and bank numbers go straight to our payment processor. We do not store them.
• Your choices. Whether you agreed to marketing emails or texts, and when.

4. What we collect automatically

When you visit the site our platform and our vendors record technical information: IP address, rough location from that address, browser and device type, the pages you opened and when, the page that sent you to us, and any campaign tags in the link you clicked. Forms also record the time of submission and, where a form carries them, the hidden source fields that tell us which ad or page a submission came from.

We use it to keep the site working, to stop spam and abuse, and to see which pages and campaigns actually produce work.

5. Why we use it

• To quote, schedule, perform, and report on testing work, and to bill for it.
• To answer you, and to follow up on an enquiry or an open job.
• To send you the emails and, if you asked for them, the texts you signed up for.
• To run promotions, under the rules of the promotion in question.
• To keep records, meet our tax and legal obligations, and deal with disputes and claims.
• To measure our own advertising and improve the site.

We do not make automated decisions about you, and we do not profile you beyond grouping enquiries by the campaign or page they came from.

6. Text messages and phone calls

We call and text about jobs. Those are transactional messages, and while a job is open we may need to reach you that way.

Marketing texts are always opt in. We send them only if you checked the box asking for them or you texted us first, and agreeing is never a condition of getting a quote or having work done.

Calls may be recorded where the law allows it and where we tell you at the start of the call. Text and call history is kept with the rest of the record for that job.

7. Cookies and tracking

The site uses cookies and similar technology. Some are necessary: they keep a form working, remember a submission, and protect against abuse. The site does not work properly without them.

We may also use analytics and advertising cookies, including Google and Meta products, to count visits, see which pages lead to a job, and measure the ads we run. Those vendors set their own cookies and their own policies apply to them.

You can clear or block cookies in your browser, and most browsers offer a Do Not Track setting. There is still no agreed standard for what a site should do when it sees one, so we do not respond to it. We do honour the Global Privacy Control signal where your browser sends one.

8. Who we share it with

We do not sell your information. We share it only in these situations, and only with what the recipient needs:

• Vendors that run our business. Our website, forms, and messaging platform; our email and text delivery providers; our phone provider; our payment processor; our accounting and document storage; our analytics and advertising platforms. They may use it only to provide their service to us.
• Laboratories and field technicians that analyse samples or attend a site for a job, limited to what that job needs.
• Parties on the job. Where you ask us to, or where doing the work requires it, the property owner or occupant, the insurer, or another contractor on the same claim.
• Legal. Where the law requires it, in response to lawful requests, or to establish, exercise, or defend a legal claim.
• A buyer, if the business is ever sold or reorganised, under the same commitments as this policy.

9. How long we keep it

• Enquiries that never became a job: 24 months from your last contact with us.
• Job, report, and billing records: 7 years after the job closes, because they can be needed for a claim, an audit, or tax.
• Marketing lists: until you unsubscribe or reply STOP, after which we keep the minimum needed to remember not to contact you again.
• Promotion records: as set out in that promotion’s privacy notice.

10. Your choices

• Marketing email: the unsubscribe link at the bottom of any marketing message.
• Texts: reply STOP.
• Calls: tell us and we will note it.
• Corrections and deletion: email us and we will fix or delete what we can.

Opting out of marketing does not stop messages about a job you have open with us, and some records we have to keep for the periods in Section 9 whatever you ask.

11. California residents

This section is for California residents and uses the California Consumer Privacy Act terms. In the last 12 months we have collected the categories in Sections 3 and 4: identifiers, commercial information, internet activity, rough geolocation, and the contents of communications with us. We collect them from you, from your submissions, and automatically from your device, for the purposes in Section 5, and we disclose them to the categories of recipient in Section 8.

We do not sell personal information, and we do not share it for cross-context behavioural advertising. We do not knowingly collect or sell the personal information of anyone under 16.

You have the right to:

• Know what we collected about you, where it came from, why we have it, and who we gave it to.
• Get a copy of it.
• Delete it, except what we have to keep.
• Correct anything inaccurate.
• Limit our use of sensitive personal information. We do not collect it for the purposes that trigger this right.
• Not be retaliated against for exercising any of it. We will not refuse service, charge you differently, or give you a worse standard of work.

Email [email protected] with the subject Privacy Request, or call (415) 200-3755. We verify a request by matching it against our records, and we may ask for a detail only the right person would know. We answer within 45 days and will tell you if we need the one 45-day extension the law allows. An authorised agent may act for you with written permission we can verify.

12. Nevada residents

Nevada law lets residents tell a website operator not to sell their covered information. We do not sell it. To register the request anyway, email [email protected] with the subject Nevada Opt Out and include the name, address, and email you gave us.

13. Security

Access to our systems is limited to the people who need it, our accounts require strong passwords, and our vendors are chosen partly on their own security. No system is perfectly secure, and we cannot promise that a transmission to us is safe from interception. Do not email or text us anything you would not want read by someone else, and if you think an account has been compromised, tell us straight away.

Everything we hold is stored and processed in the United States.

14. Changes

We may update this policy. The date at the top of the page is when we last changed it, and the current version is always the one on this page. For a change that materially affects how we use information we already hold, we will make it obvious on the site.